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Terms & Conditions

ABOUT US

“SAFETY FIRST EQUESTRIAN” – trading under the Company – GOODSMITHS (PTY) LIMITED–REGISTRATION NUMBER 2021/443682/07 (hereinafter referred to as “the Provider”) is an Equestrian Safety related product distributor. Our aim is to ensure that riders, who are as passionate about their horses and sport as we are about ours, are able to enjoy riding in the safest way possible. Both our local and international products are top of the range, high end, best quality products which are available from our premises in Lanseria or via national delivery. 

 

We are the EXCLUSIVE distributor for SAFE RIDING, distributor for EQUESTRO as well as proudly stocking some of our own elegant, top quality “SAFETY FIRST EQUESTRIAN” safety accessories with the hope of growing our equestrian safety product range and brand in the future.

 

Our Product offering as well as a full description of our services are available on this Website.

 

USE OF THIS WEBSITE

  • This website (hereinafter referred to as “the Website”) can be accessed at www.safetyfirst-equestrian.com, related mobi-sites and software applications.

  • These Website Terms and Conditions (hereinafter referred to as “the Terms and Conditions”) govern the ordering, sale and delivery of products (hereinafter referred to as “the Products”), and the use of the Website.

  • By viewing the Website you hereby acknowledge that you have read and accepted the Protection of Personal Information (POPI) disclaimer contained in the Terms and Conditions.

  • The Terms and Conditions are binding and enforceable against every person that accesses, uses or purchases Products from this Website (“you”, “your”, “user” or “Purchaser”), including without limitation each user who registers as contemplated below (hereinafter referred to as “the Registered User”). By using the Website and by clicking on the “Register Now/”Log in” button on the Website, as may be applicable, you acknowledge that you have read and agree to be bound by these Terms and Conditions.

  • You may only use this Website to browse the content, make legitimate purchase of Products and/or services and shall not use this Website for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase.  This Website and the content provided in this Website may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited.  Unauthorised use of this Website and/or the materials contained on this Website may violate applicable copyright, trademark or other intellectual property laws or other laws.

 

IMPORTANT NOTICE

  • These Terms and Conditions apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the “CPA”).

  • These Terms and Conditions contain provisions that appear in similar text and style to this clause and which –

    • may limit the risk or liability of the Provider; and/or

    • may create risk or liability for the user; and/or

    • may compel the user to indemnify the Provider; and/or

    • serves as an acknowledgement, by the user, of a fact.

  • Your attention is drawn to these Terms and Conditions because they are important and should be carefully noted.

  • If there is any provision in these Terms and Conditions that you do not understand, it is your responsibility to ask the Provider to explain it to you before you accept the Terms and Conditions or continue using the Website. 

  • Nothing in these Terms and Conditions is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or the Provider in terms of the CPA.

  • The Provider permits the use of this Website subject to the Terms and Conditions. By using this Website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally. You must not use this Website if you do not agree to the Terms and Conditions.

 

DISCLAIMER OF WARRANTY

  • The use of the Website is entirely at your own risk and you assume full responsibility for any risk or loss resulting from use of the Website or reliance on any information on the Website.

  • Although Products sold from the Website may, under certain specifically defined circumstances, be under warranty, the Website itself and all information provided on the Website is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as may be allowed in law.

  • The owner of this Website, the Provider, the authors of these contents and in general anybody connected to this Website in any way, assume no responsibility for errors or omissions in these contents. 

  • The Provider further does not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. 

  • The Provider shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including - without limitation - data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Provider has been informed of the possibilities of such damages. 

  • The Provider cannot assume any obligation or responsibility. The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

 

INTERNATIONAL MANUFACTURER WARRANTY

SAFE RIDING STIRRUPS

It is the sole responsibility of the Purchaser to visit the Safe Riding Italy official website at www.saferiding.it and register both themselves as well as the Warranty Code of their purchased Safe Riding Stirrups (included in the Safe Riding Stirrup box) on the website to ensure that any unforeseen manufacturer fault be covered by such warranty. The purchaser hereby consents, by agreeing to these Terms and Conditions, that any fault falling under the International Manufacturer’s Warranty will be dealt with Safe Riding Italy directly.

 

 

THE PROVIDER’S RIGHTS

THE PROVIDER RESERVES THE RIGHT TO:

  • Modify or withdraw, temporarily or permanently, the Website (or any part thereof) with or without notice to you and confirm that the Provider shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

  • Make amendments to these Terms and Conditions, and your continued use of the Website (or any part of) following such amendments shall be deemed to be your acceptance of such amendments. It is your responsibility to check regularly to determine whether the Terms and Conditions have been amended. If you do not agree to any amendment made to the Terms and Conditions then you must immediately stop using the Website.

  • The Provider will reasonably endeavour to maintain the Website and as such the Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of this Website or because of a failure, suspension or withdrawal of all, or part of the Website due to circumstances beyond the Provider’s control.

 

TRANSACTION CURRENCY

  • All transactions will be processed in South African Rand (ZAR). The Provider accepts credit card payments via the Website as well as direct payments via EFT or bank deposit.

  • EFT payments have to reflect in the Provider’s bank account before any Products will be despatched.

 

ORDERS AND SALES

REGISTRATION AND USE OF THE WEBSITE

  • Only registered users may order Products on the Website.

  • To register as a user, you must provide a unique username and password and provide certain information and personal details to the Provider. You will need to use your unique username and password to access the Website in order to purchase Products.

 

YOU AGREE AND WARRANT THAT YOUR USERNAME AND PASSWORD SHALL:-

  • Be used for personal use only; and

  • Not be disclosed by you to any third party.

  • For security purposes you agree to enter the correct username and password whenever ordering Products, failing which you will be denied access.

  • You agree that, once the correct username and password relating to your account have been entered, irrespective of whether the use of the username and password is unauthorised or fraudulent, you will be liable for payment of such order, save where the order is cancelled by you in accordance with these Terms and Conditions.

  • You agree to notify the Provider immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your username and password and to take steps to mitigate any resultant loss or harm.

  • By using the Website you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the Website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these Terms and Conditions and to be liable and responsible for you and all your obligations under these Terms and Conditions.

  • You agree that you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of the Website. In addition, you agree that you will not in any way use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent from the Provider (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website).

  • You may not use the Website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.

  • You may not in any way display, publish, copy, print, post or otherwise use the Website and/or the information contained therein without the express prior written consent of the Provider.

 

CONCLUSION OF SALES AND AVAILABILITY OF STOCK

  • Registered users may place orders for Products, which the Provider may accept or reject. Whether or not the Provider accepts an order depends on the availability of Products, correctness of the information relating to the Products (including without limitation the price) and receipt of payment or payment authorisation by the Provider for the Products.

  • NOTE:The Provider will indicate the acceptance of your order by delivering the Products to you, and only at that point will an Agreement of Sale between you and the Provider come into effect (hereinafter referred to as “the Sale”). This is regardless of any communication from the Provider stating that your order or payment has been confirmed. The Provider will indicate the rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid.

  • Orders may not be cancelled after receipt of payment of the Products by the Provider. After dispatch of your Products, you may cancel the Sale only in accordance with the Returns Policy.  

  • Placing Products in the shopping basket without completing the purchase cycle does not constitute an order for such Products, and as such, Products may be removed from the shopping basket if stock is no longer available. You cannot hold the Provider liable if such Products are not available when you complete or attempt to complete the purchase cycle at a later stage.

  • You acknowledge that stock of all Products on offer is limited. In the case of Products for sale by the Provider, the Provider will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. However, the Provider cannot guarantee the availability of stock. When Products are no longer available after placing an order, the Provider will notify you and you will be entitled to a refund.

  • You hereby agree that you enter into a legally binding contract to purchase a product when you commit to buy a product and you complete the check-out payment process.

 

PAYMENTS

The Provider is committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology.

 

PAYMENT CAN BE MADE FOR PRODUCTS VIA:–

  • Credit Card

Where payment is made by credit card, the Provider may require additional information in order to authorise and/or verify the validity of payment. In such cases the Provider reserves the right to withhold delivery until such time as the additional information is received by the Provider and authorisation is obtained by the Provider for the amounts. If the Provider does not receive authorisation, your order for the Products will be cancelled. You warrant that you are fully authorised to use the credit card supplied for purposes of paying the Products. You also warrant that your credit card has sufficient available funds to cover all the costs incurred as a result of the services used on the Website. The Provider makes use of the YOKO Credit Card Payment Gateway, a simple and quick checkout process, which is PCI compliant and 3DS-enabled. Every sale made, is recorded in the merchant Business Portal, making it simple to track. Visit www.yoco.com for further information.

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  • Bank EFT

Where payment is made by EFT, the Provider will require e-mailed proof of such EFT Payment to lara@dragongroup.co.za in order to verify such payment. In such cases the Provider reserves the right to withhold delivery until such time as the e-mailed proof of payment is received by the Provider. If the Provider does not receive such e-mailed confirmation of payment, your order for the Products will be cancelled.

 

DELIVERY POLICY

  • When you click to make a purchase from the Provider legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by the Provider, are limited by these Terms & Conditions.

  • You must not make any purchase through this Website unless you understand and agree to all the Terms and Conditions.

  • Once payment is made for the purchase, it is deemed that you have read and understood the Terms and Conditions for such purchase. If you have any queries please contact the Provider before making any purchase through the Website.

  • Please note that international orders are subject to the destination country’s VAT and import duties. The purchaser is liable for these charges and the Provider will not facilitate payment of any import related costs or duties.

 

DELIVERY OF PRODUCTS

  • The Provider offers one method of delivery of Products to you, which is via Courierit, the Provider’s contracted courier (hereinafter referred to as “the Courier”).  Please visit the Courier’s website for their specific Terms and Conditions pertaining to delivery of your parcel at www.courierit.co.za. 

  • Some parcels (heavy or large, based on volumetric weight) or parcels that are required to be delivered to certain areas may carry additional delivery fees. You will be contacted if there are additional fees for delivery.

  • You will receive a tracking number from either the Provider or the Courier and all couriered orders can be tracked online via www.courierit.co.za.  Your item can be tracked through every stage up until delivery.

  • Delivery times to countries outside of South Africa but within Sub-Saharan Africa (hereinafter referred to as “International Deliveries”) vary from country to country but usually take no longer than 5 working days. Please note that International Deliveries are subject to the destination country’s VAT and import duties. The purchaser is liable for these charges and the Provider will not facilitate payment of any import related costs or duties.

  • Please note that all online orders are processed Monday to Friday between 8:30 and 16:00 (excluding public holidays). Orders placed over weekends or on public holidays will therefore only be processed and despatched on the following working day.

  • Parcels are delivered in most main and regional areas 72 – 96 hours from dispatch. Rural and outlying areas may take an additional 72 hours before delivery as some of these areas are not serviced daily. Please note that this excludes public holidays and weekends.

  • Please contact the Provider for any further enquiries.

  • PLEASE NOTE:

    • Please ensure that the correct physical working-hours delivery address is provided from the outset of your purchase as title and risk will pass to you once the parcel has left the Provider’s premises.

    • It is the purchaser’s choice and responsibility to notify the Provider if they require insurance to be taken out for parcels that are to be delivered via courier.  These additional insurance costs will be for the purchaser’s account.

    • Once the parcel has left the premises of the Provider and is with the Courier, the Provider is no longer liable for such parcel.

  • Where it accepts your order, the Provider will deliver the Products to you as soon as reasonably possible, but no later than 10 (TEN) days of receipt of your payment (hereinafter referred to as the “Delivery Period”). The Provider will notify you if unable to deliver the Products during the said Delivery Period.

  • For all deliveries via courier, the Courier is responsible for delivering the parcel on time. Certain circumstances may arise where the Courier is unable to deliver on time due to weather, remoteness of location, etc. All efforts will be made by the Provider as well as the Courier to ensure that the parcel arrives on time as ordered, but the Provider cannot guarantee delivery time.

  • Please contact the Provider for any further information.

  • UNDELIVERABLE PARCELS:

  • In the very rare event that a parcel is returned to the Provider as “undeliverable”, every attempt will be made to contact you to make the necessary arrangements for re-delivery. If the parcel is returned due to the incorrect delivery address, re-delivery will be at your cost.

 

ERRORS

The Provider shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Products on the Website. However, should there be any errors of whatsoever nature on the Website (which are not due to the Provider’s gross negligence), the Provider shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid, or otherwise as set out in the Cancellation/Return/Refund Policy.

 

 

 

CANCELLATION / RETURN / REFUND POLICY

  • ANY/ALL CANCELLATIONS ARE SUBJECT TO THE TERMS & CONDITIONS OF THE RESPECTIVE THIRD PARTY VENDORS, WHICH THE PROVIDER MAKES USE OF.

  • Should you wish to cancel your purchase, you will be liable for a 15% (FIFTEEN PERCENT) handling fee. You must advise the Provider of such cancellation, in writing to lara@dragongroup.co.za with a valid reason for such cancellation. If the Product has already been dispatched then the Products are to be returned to the Provider unused, undamaged and in the original packaging within 14 (FOURTEEN) calendar days of the original dispatch date. 

  • If you are not satisfied with your product in any way, the Provider gives you 14 (FOURTEEN) days in which you may return or exchange your product.

  • Please note, however, that the Provider is unable to provide a refund for any Products that appear to be soiled or damaged, or used in ANY way.

  • You are to make sure that all measurements are done correctly as per measurement chart provided on the Website.

  • You are responsible for all courier costs for returns or exchanges.

  • Minor product detail differences and slight changes in colours do not justify a return or exchange. Apply common sense.

  • Photos will be requested before a return/refund is considered. The return/refund will only be done once the Provider has established that the return falls within the policy periods, Terms and Conditions.

  • The Provider reserves the right for you to allow 7-10 days for the Provider to process the return and compensate you accordingly.

  • Any discounted sale Products cannot be returned once purchased through the Website.

  • ALL PRODUCTS TO BE RETURNED MUST BE ACCOMPANIED WITH THE ORIGINAL INVOICE.

  • ALL PRODUCTS MUST BE RETURNED IN ORIGINAL PACKAGING WITH TAGS STILL ATTACHED.

 

LOST RETURN OR EXCHANGE PARCELS AND UNCLAIMED ORDERS

  • PLEASE NOTE:

  • The Provider recommends that you make use of “Courierit” (www.courierit.co.za)  for all returns as they offer a 24 hour online tracking facility. Should you choose to use a courier that does NOT offer a tracking facility and the Product is lost/stolen then no refund or return will be considered.

  • INTERNATIONAL (SUB-SAHARAN AFRICA) RETURNS

  • The Provider CANNOT accept returns for international online sales unless the Products are returned by courier (preferably “Courierit”) to the Provider and the Provider has the relevant paperwork to support the refund/return – due to VAT implications. The return delivery courier fees will be for the purchasers account and the original courier costs and any import duties incurred by the customer will NOT be refunded.

  • TYPES OF PRODUCTS THAT MAY BE RETURNED FOR A REFUND

    • DEFECTIVE PRODUCTS

    • If within 3 (THREE) months after delivery of a product to you, you find that the product is faulty, you may return the product to the Provider for inspection. The Provider may then need to contact the manufacturer of the Product before we can repair and/or replace it – please see INTERNATIONAL MANUFACTURER’S WARRANTY above.

    • NON-DEFECTIVE PRODUCTS

    • Products which are non-defective or damaged, but may be unsuitable, may be returned to us within 1 (ONE) month of delivery, for a full refund or exchange of a more suitable Product. The Product MUST BE in its original packaging and in PERFECT condition.

 

COMPLAINTS

The Provider sees every customer complaint as important and as an opportunity to maintain confidence in our Products. If our Products have not met your expectations or if you have a concern with the Provider, please tell us.  You can telephone or email the Provider using the contact details on the Website, www.safetyfirst-equestrian.com

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The Provider aims to resolve all complaints in a positive and expedient manner and will try our best to resolve the complaint at the point of first contact. However this may not always be possible. Where the issues are complex, additional time may be required to allow the Provider to conduct proper enquiries (especially with international suppliers). Where this is necessary, you will be kept informed of the progress of the investigation and the expected timeframe for completion.

 

PROTECTION OF PERSONAL INFORMATION (POPI) DISCLAIMER

  • You understand and agree that all information provided, whether personal or otherwise, may be used and processed by the Provider and/or “owner” of the Website, and such use may include placing such information in the public domain.

  • Further by continuing to access the Website you specifically agree that the Provider will use such information provided by you, irrespective of the nature of such information.

  • The Provider shall take all reasonable measures to protect the personal information of users and for the purpose of this disclaimer “personal information” shall be defined as detailed in the Promotion of Access to Information Act, Act 2 of 2000 (“PAIA”) and the Protection of Personal Information Act, Act 4 of 2013 (“POPI”).

  • The PAIA and POPI Acts are available online at www.gov.za/documents/acts.

  • As per the POPI Act personal information refers to information that identifies or relates specifically to you as a person or data subject, for example, your name, age, gender, identity number and your email address.

 

  • THE COLLECTION OF PERSONAL INFORMATION

  • Employee and Contractor Information

  • To remunerate the person.

  • To comply with laws authorising or requiring such processing, including (but not limited to) the Basic Conditions of Employment Act 75 of 1997; the Labour Relations Act 66 of 1995 as amended; the Employment Equity Act 55 of 1998; the Occupational Health and Safety Act 85 of 1993, the Income Tax Act 58 of 1962 and the VAT Act 89 of 1991.

  • To admit the person to the Pension Fund and/or Medical Aid providers, if applicable.

  • To conduct criminal, credit, employment reference, and other related reference checks.

  • To provide value-added services such as human resource administration, training, performance reviews, talent management and other reasons related to the management of employees and/or contractors.

 

  • CUSTOMER INFORMATION

  • To render Purchaser-related services and administration of Purchaser accounts.

  • To conduct criminal, credit, reference, and other related reference checks.

  • To authenticate the Purchaser.

  • To provide the Purchaser with information which the Provider believes may be of interest to the Purchaser, such as information relating to public awareness campaigns and matters of public interest in which the Provider is involved or has decided to lend its support to.

 

  • SUPPLIER AND THIRD-PARTY CONTRACTOR/SERVICE PROVIDER INFORMATION

  • To secure the Products and services of the supplier/service provider or contractor as part of the Provider’s product and service offering.

  • To manage the Provider’s supply chain and relationship with the supplier and/or contractor for any purposes required by law by virtue of the relationship between the supplier and the Provider.

  • To render services relating to the administration of supplier/service provider or contractor accounts.

  • To provide the supplier/service provider or contractor with information which the Provider believes may be of interest, such as information relating to public awareness campaigns and matters of public interest in which the Provider is involved or has decided to lend its support to.

 

  • SOURCES OF PERSONAL INFORMATION

  • Personal information may be collected from the following sources:

  • Directly from the you when you provide services to the Provider, submit forms requests or transactions, use the Website, or make use of any of the Provider’s services.

  • From public registers, credit bureaus and law enforcement agencies and any other organisation from which the Provider may acquire your information.

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  • THE STORAGE OF PERSONAL INFORMATION

  • All personal information collected by the Provider will be stored as follows:

  • In a secure and safe manner according to strict information security principles with safeguards to ensure its privacy and confidentiality.

  • For no longer than is necessary to achieve the purpose for which it was collected unless further retention is:

    • Required by law or contractual obligation.

    • Otherwise reasonably required by the Provider for lawful purposes related to its functions and activities.

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  • Retained further with the person’s consent:

    • After which the information will be de-identified and disposed of as per the Provider’s Control of Records policy.

 

SHARING OF PERSONAL INFORMATION

  • Any information supplied to the Provider will be treated as confidential and the Provider will not disclose information unless legally permitted thereto. No information will be transferred to a Third Party without the explicit consent of the data subject unless legally obliged thereto. By providing the personal information, the data subject agrees that the Provider may transfer the information to the following people and organisations in pursuit of the data processing purposes set out in our POPI Policy -

    • To the divisions and entities in the GOODSMITHS (PTY) LTD group, including directors, employees, contractors, agents, auditors, legal and other professional advisors who are authorised to process this information.

    • To financial and government organisations who may request information from the Provider, in which case the data subject will be notified in advance; the provision of such information, including banks, governmental, judicial, regulatory and law enforcement bodies including the South African Revenue services and the National Credit Regulator.

    • To persons employed by the Provider to provide services on the Provider’s behalf and that adhere to principles like the Provider regarding the treatment of personal information.

    • To any person to whom the Provider cedes, delegates, transfers or assigns any of the Provider’s rights or obligations pertaining to products and/or services provided to the person or contracts concluded with the person.

    • To any person who acts as legal guardian, executor of an estate, curator or in a similar capacity.

    • To any person or persons who may be permitted by applicable law or that you may consent to, including persons or entities who may request such information to evaluate the credit worthiness of the person.

 

YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION

  • A data subject (employee, contractor, supplier and/or purchaser) has the following rights to his/her personal information collected, processed, and stored by the Provider:

    • Right of access to and the right to rectify or update the personal information collected.

    • The right to object at any time to the processing of the personal information in which event the consequences of the objection will be explained to the data subject.

    • The right to request the Provider to no longer process the personal information of the data subject should the information not be required for further processing or by law.

 

GENERAL CONDITIONS PERTAINING TO PERSONAL INFORMATION

  • The Provider accepts no liability whatsoever for any loss, damage (whether direct, indirect, special, or consequential) and/or expenses of any nature whatsoever which may arise as a result of, or which may be attributable directly or indirectly from information made available on the Website pages or links, or actions or transactions resulting there from.

  • The Laws of the Republic of South Africa will govern all terms and conditions of any products and services contained in these pages. Should you request products or services through the Website you hereby consent and submit to the jurisdiction of the South African courts regarding all proceedings, actions, applications, or the like instituted by each party against the other, and in any way arising from any stated terms and conditions. If you do not agree to be bound by these terms, please exit the Website and do not access or use the Website.

 

PROMOTIONAL E-MAILS AND CONTENT

You agree to receive from time to time promotional messages and material from us, by mail, email or any other contact form you may provide the Provider with (including your phone number for calls or text messages).  If you do not want to receive such promotional materials or notices – please just notify the Provider at any time.

 

PRIVACY POLICY

  • The Provider respects your privacy and will take all reasonable measures to protect it, as more fully detailed below.

  • Should you decide to register as a user on the Website, the Provider may require you to provide the Provider with personal information which includes but is not limited to –

    • your name and surname;

    • your email address;

    • your physical address;

    • your gender;

    • your mobile number; and

    • your date of birth.

  • Should your personal information change, please inform the Provider and provide the Provider with updates to your personal information as soon as reasonably possible to enable the Provider to update your personal information.

  • You may choose to provide additional personal information to the Provider, in which event you agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

 

SUBJECT TO CLAUSE () BELOW, THE PROVIDER WILL NOT, WITHOUT YOUR EXPRESS CONSENT:-

  • use your personal information for any purpose other than as set out below;

  • in relation to the ordering, sale and delivery of Products;

  • to contact you regarding current or new Products or Services or any other Products offered by the Provider or any of the Provider’s divisions, affiliates and/or partners (unless you have opted out from receiving marketing material from the Provider);

  • to inform you of new features, special offers and promotional competitions offered by the Provider (unless you have opted out from receiving marketing material from the Provider); and

  • to improve your experience on the Website by, inter alia, monitoring statistical non-personal browsing habits, and to transact with the Provider; or

 

DISCLOSE YOUR PERSONAL INFORMATION TO ANY THIRD PARTY OTHER THAN AS SET OUT BELOW:

  • to the Provider’s employees and/or third party service providers who assist the Provider to interact with you via the Website, email or any other method, for the ordering of Products or when delivering Products to you, and thus need to know your personal information in order to assist the Provider to communicate with you properly and efficiently;

  • to the Provider’s divisions (including the Provider’s employees and/or third party service providers) in order for them to interact directly with you via email or any other method for purposes of sending you marketing material regarding any current or new Products or services, new features, special offers or promotional items offered by them (unless you have opted out from receiving marketing material from the Provider); 

  • to the Provider’s suppliers in order for them to liaise directly with you in the event of you submitting a warranty claim regarding any Products you have purchased which requires their involvement; and

  • pursuant to a corporate transaction in terms of which the Provider sells any of the Provider’s businesses or assets to a buyer of such businesses or assets.

   The Provider is entitled to use or disclose your personal information if such use or disclosure is required in order to comply with any applicable law, order of court or legal process served on the Provider, or to protect and defend the Provider’s rights or property.

  • The Provider will ensure that all of the Provider’s employees, third party service providers, divisions, affiliates and partners (including their employees and third party service providers) having access to your personal information are bound by appropriate and legally binding confidentiality and non-use obligations (save as permitted herein) in relation to your personal information.

 

THE PROVIDER WILL:

  • treat your personal information as strictly confidential;

  • take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;

  • provide you with access to your personal information to view and/or update personal details;

  • promptly notify you if they become aware of any unauthorised use, disclosure or processing of your personal information;

  • provide you with reasonable evidence of the Provider’s compliance with the Provider’s obligations under this policy on reasonable notice and request; 

  • upon your request, promptly return or destroy any and all of your personal information in the Provider’s possession or control; and

  • not retain your personal information longer than the period for which it was originally needed, unless the Provider is required by law to do so, or you consent to the Provider retaining such information for a longer period.

 

  • The Provider undertakes never to sell or make your personal information available to any third party other than as provided for in this policy, unless the Provider is compelled to do so by law. In particular, in the event of a fraudulent online payment, the Provider reserves the right to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information which may be required of it.

  • Whilst the Provider will do all things reasonably necessary to protect your rights of privacy, the Provider cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your personal information, whilst in the Provider’s possession, made by third parties who are not subject to the Provider’s control, unless such disclosure is as a result of the Provider’s gross negligence.

  • If you disclose your personal information to a third party, such as an entity which operates a website linked to this Website or anyone other than the Provider, the Provider SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED BY YOU AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION TO THE THIRD PARTY. This is because the Provider does not regulate or control how that third party uses your personal information. 

  • This Website makes use of “cookies” to automatically collect information and data through the standard operation of the Internet servers. “Cookies” are small text files a website can use (and which the Provider may use) to recognise repeat users, facilitate the user’s on-going access to and use of a website and allow a website to track usage behaviour and compile aggregate data that will allow the Website operator to improve the functionality of the Website and its content. The type of information collected by cookies is not used to personally identify you. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Please note that cookies may be necessary to provide you with certain features available on the Website, and thus if you disable the cookies on your browser you may not be able to use those features, and your access to the Website will therefore be limited. If you do accept a “cookie”, you thereby consent to the Provider’s use of any personal information collected by the Provider using that cookie subject to the provisions of this Privacy Policy Clause.

 

THIRD PARTY LINKS

In an attempt to provide increased value to users, the Provider may provide links to other websites or resources. You acknowledge and agree that the Provider is not responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, products, goods or services available on such external websites or resources.

 

CUSTOMER DATA / PRIVACY POLICY

  • The Provider is committed to protecting your privacy. This Privacy Policy applies to all the web pages related to this Website. All the information gathered in the online forms on the Website is used to personally identify users that subscribe to this service. The information will not be used for anything other than that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

  • The Provider may need to change this policy from time to time in order to address new issues and reflect changes on the Website. The Provider will post those changes here so that you will always know what information the Provider gathers, how the Provider might use that information, and whether the Provider will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about the Privacy Policy, please send the Provider an E-mail – lara@dragongroup.co.za.

  • By using this Website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use the Website. Your continued use of the Website following the posting of changes to these terms will mean that you have accepted these subsequent changes.

 

INFORMATION COLLECTED

FROM ALL VISITORS:

When you visit the Website to read pages or download information certain non-identifying information is automatically collected and stored.

  • The Internet protocol (IP) address from which you access the Website. An IP address is a unique number that is automatically assigned to the computer you are using whenever you are surfing the web.

  • The type of browser, such as Netscape or Internet Explorer, and operating system, such as Windows Vista or Linux, used to access the Website.

  • The date and time the Website is accessed, for the purpose of monitoring demand.

  • The pages visited, for the purpose of improving the efficiency of the Website.

  • Some of the Website pages utilise ‘cookies’ so that the Provider can better serve you with more tailored information when you return to the Website. ‘Cookies’ are used to enhance your interactive experience and generally improve the Provider’s service to you. You can set your browser to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

  • This information does not identify you personally. 

  • The Provider maintains the above information in system logs. The Provider uses this information to make the Website more useful to visitors by learning the number of visitors to the Website, the number of pages served, and the level of demand for specific pages. The Provider does not track or record information about identifiable individuals and their visits.

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E-MAIL:

When you send the Provider personally-identifying information in an e-mail, the Provider uses the information you provide only to help the Provider gather the information you might request. In an effort to respond to your request, information you submit may be viewed by various people within Safety First Equestrian. Once received, the information in your e-mail is protected in accordance with law, (e.g. the Privacy Act and the Freedom of Information Act).

 

SUBSCRIBERS:

  • The following additional policies apply to subscribers of the Provider’s services:

    • To register for the Provider’s services you will have to provide the Provider, with personally-identifiable information to enable the Provider to provide you with services. The information you provide will be entered into the Provider’s database.

    • If you register as a subscriber, the Provider does not make your personally-identifiable information available to anyone unless required by law to do so.

 

FOR SECURITY, INTRUSION, AND DETECTION:

For Website security purposes and to ensure that this service remains available to all users, the Provider’s computer system employs software programs to monitor network traffic to identify unauthorised attempts to upload or change information, or otherwise cause damage.

 

COPYRIGHT NOTICE

 

Copyright Notice: 2023 © Safety First Equestrian. All rights reserved.

 

NOTICE SPECIFIC TO COPYRIGHTED MATERIAL OWNED BY SAFETY FIRST EQUESTRIAN

  • The Provider hereby gives you permission to retrieve, store, cite, refer to or print material from the Website only for educational, non-commercial or personal use.

  • You are not permitted to reproduce, publish, perform, broadcast, make an adaptation of, sell, offer or hire any copy of the materials without the prior written permission of Safety First Equestrian.

 

SUBSCRIBER TERMS AND CONDITIONS

The following principles define the Provider’s commitment to protect the privacy of our Purchasers. The Provider will not sell or rent any Purchaser’s lists or information about any Purchaser.

 

  • ENSURING CONSUMER PRIVACY

    • The Provider will release individual information only if the Purchaser gives their consent or when the Provider is required to do so by law or other regulatory authority.

    • The Provider will encourage a strong commitment to the Purchaser’s privacy within the companies the Provider selects as business partners.

  • INFORMATION PRACTICE

    • The Provider limits the information the Provider collects about the Purchasers to what is needed to accurately provide products and services requested by the Purchaser.

    • The Provider employs rigorous technology and employee practices to ensure the highest possible standards of accuracy, completeness and timeliness.

    • If the Provider must deny a Purchaser’s  application for service or terminate a Purchaser’s relationship with the Provider, in cases other than fraud, the Provider will provide upon request the reasons, nature, substance, and information used in the decision.

  • EMPLOYEE STANDARDS

    • Only those employees needed to carry out the business functions may have access to information on individual Purchasers.

    • The Provider employs security techniques to safeguard the Purchaser’s information.

    • Each employee has a personal responsibility for maintaining Purchaser confidence in the Provider.

    • The Provider trains each employee on the Privacy Principles of SAFETY FIRST EQUESTRIAN, and those violating these principles will be subject to disciplinary action, including dismissal in appropriate cases.

    • The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that the Provider has the right, at the Provider’s sole discretion, to commence and pursue proceedings in alternative jurisdictions.

 

LIABILITY CLAUSE

  • This agreement releases Safety First Equestrian from all liability relating to injuries that may occur when using SafeRiding Stirrups, Equestro Safety Vests or any other Product sold by Safety First Equestrian. 

  • By agreeing to the Terms & Conditions, the Purchaser holds Safety First Equestrian entirely free from any liability, including financial responsibility for any injuries incurred, regardless of whether injuries are caused by negligence.

  • The Purchaser accepts the inherent risks of horse riding and the potentially unpredictable and dangerous nature of horses and therefore holds Safety First Equestrian ENTIRELY free from ANY and ALL responsibility/liability, resulting in damages/injuries caused while taking part in any/all activities involving horses.

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